Returns Policy

We do hope you love your purchase. If, for some unfortunate reason, you need to return an item, then please read the following terms and conditions to make the process as smooth as possible and hassle-free for yourself. 

Return Address

Lily May Clothing

17 School Road,

Copford

Colchester

Essex

CO6 1BU

Return Process

We strongly recommend using a signed and registered service as Royal Mail. Unfortunately, we cannot be held responsible for any damage or loss of items. Therefore please keep your proof of postage until your parcel has arrived safely back to us.

We do not offer a free returns service, so please be aware the return postage cost is your responsibility.

Once we have received your return parcel we shall send you a confirmation email that your refund has been processed, please note that returns take up to 7 working days to be processed once received back.

Returns must be made within 14 days of the date shown on your dispatch note. Items must be unworn, unwashed, free of makeup stains and strong odours. The original tags must also be intact. We are unable to offer exchanges due to the high turnover of stock and cannot guarantee stock levels at the time of receiving your exchange request.

If you do require an alternative size then we would recommend returning your original order and placing a new order for your preferred size. We ensure all our items are inspected and thoroughly packed with due care, however, in the unlikely event an item is deemed faulty we will issue a full refund.

We strongly recommend you use a registered and signed for service such as The Royal Mail signed for service.

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